Save it via Save as>Wireshark/tcpdump/… -libpcap(*.pcap *.cap) and send it to us. In order to provide us with detailed information about the possible problem with the device, please do not apply any filter and simply capture all the communication during the test call. Then, when launching the capture, Wireshark will capture only the traffic matching the filter. If you want to create a capture filter, you have to do it before starting the capture. They have the exact same syntax, what changes is the way they are applied.
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